Item,
Inc. offers free technical support to all of our
customers. Please contact one of our
trained technicians at 1-800-367-4836 and let us
help you identify the parts you need to get you
up and running.
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Orders you have placed can be tracked and
reviewed online using your login and
clicking on 'Order Status' or contact us via
AOL Instant Messenger at ITEMTRACK or via
e-mail at:
SALES@ITEMINC.COM
If you have any questions or comments please
email us at: WEBMASTER@ITEMINC.COM
Click
here
to download our Credit Application to apply
for Net 30 terms.
ITEM, INC. RMA POLICY
In order for an RMA to be valid, it
must have been assigned a valid Item, Inc.
Return Merchandise Authorization number (No
Exceptions).
Merchandise must be returned to Item, Inc.
within 30 days of customer´s (or their end
users) receipt of merchandise (No Exceptions).
Authorized returns on Special Order items must
be returned within 15 days.
All requests for RMA´s should have a reasonably
detailed explanation of what is wrong with the
part sent. DOA is not sufficient. This
is strictly enforced especially when no part
replacement is being requested.
All parts come with a minimum 30 day warranty;
longer warranty periods may be available based
on manufacturer´s own warranty and conditions.
Standard restock fee is 20% with a $35 minimum
for ‘in stock products’ returned within 30 days.
A restock fee of 30% will apply to products
returned within 30-60 days with manager´s
approval. If an item is not in stock and is
‘drop shipped’ or ‘special ordered’ it may not
be able to be returned or a special restock fee
may apply with manager´s approval.
Due to the nature of certain parts and supplies
and/or their packaging, some parts and/or
supplies may not be accepted for return. They
generally include OPC Belts, cartridges,
photoconductor drums, image units, image
transfer units, toners, etc. These items are
very sensitive to proper installation and may
not be able to be resold when the package seals
have been broken. Please call to confirm if
part/supply will be accepted for return.
Goods with valid RMA #´s should be sent in the
original box and packaging (unless
authorized) and with the Item, Inc. RMA# clearly
marked on the packing slip. The RMA# should not
be written on the outside of the box.
Any information given at the time of RMA being issued will be verified upon
return by testing and Manager inspection.
All returns must be sent to:
Item, Inc.
Attn: RA_________
991 Annapolis Way
Woodbridge, VA 22191
No credit will be issued if any of the preceding
is not met.
*This policy
supersedes any previous written or oral
communication regarding RMA policies
